FAQ

About Our Products

What types of products does Refined Fashion offer?

We specialize in refined activewear, loungewear, and swimwear designed for seamless transitions from workout to relaxation. Our collections include 3-in-1 Systems, Hoodies & Jackets, Fleece, Joggers, Board Shorts, and more for both adults and children.

What makes Refined Fashion products unique?

Our products blend performance with style, offering comfort without compromising on aesthetic appeal. We focus on versatile pieces that work for various activities while maintaining a refined, fashion-forward look.

Do you offer products for children?

Yes, we have dedicated collections for kids, including Boys’ and Girls’ options, with specially designed pieces that combine comfort, style, and functionality for younger wearers.

Ordering & Account Questions

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and checkout faster in the future.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify your order, please contact us immediately at [email protected] with your order number, and we’ll do our best to accommodate your request.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Where do you ship?

We ship globally to fashion-forward individuals and families! However, due to logistical constraints, we are unable to deliver to certain remote locations and parts of Asia.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipping
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 days after shipping

How long does order processing take?

All orders are processed within 1-2 business days from our warehouse in Washington, US. Delivery times begin once your order has been shipped.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number that allows you to follow your package’s journey right to your doorstep.

Returns & Exchanges

What is your return policy?

We want you to love every piece you wear. If your purchase doesn’t meet your expectations, you can return it within 15 days of delivery. For more details, visit our Returns & Exchanges page.

How do I initiate a return?

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

Are there any items that cannot be returned?

For hygiene reasons, certain items like swimwear may have specific return conditions. Please check individual product details or contact our customer service team for clarification.

Additional Questions

How do I contact customer service?

Our customer service team is here to help! Reach out to us at [email protected] for any questions about delivery, returns, or your order. We’re committed to making your Refined Fashion experience as smooth and stylish as our apparel.

Where is Refined Fashion located?

We’re based at 3765 Chatham Way, Washington, US 20005, but we ship globally to bring refined style to customers worldwide.